Role-Based Platform Solutions

Purpose-Built Solutions for Every Role

LoanDesk separates responsibilities cleanly into 4 distinct user roles to protect financial integrity, speed up field collections, and ensure data isolation.

Lender Workspace (Section 4.2)

Complete Single-Lender Company Workspace

Lenders operate independently within their company workspace. Add customers, create loan products, approve applications, execute disbursements, generate repayment schedules, assign field agents, and track overdue accounts.

Configure interest rules (Flat, Reducing, Simple) & penalty fees
Approve applications, record disbursements, & auto-generate schedules
Territory & route assignment for field Collection Agents
Monitor 6 overdue aging buckets & settle LoanDesk commission

Launch Lender App

Lender Portfolio OverviewWorkspace: Metro Finance Ltd.

Active Loans142

Today's Target₹1,24,000

Overdue Amount₹18,500

Overdue Aging Buckets

1-7d: ₹6,500

8-15d: ₹4,200

16-30d: ₹5,000

90+d: ₹2,800

Role 4.1

Super Admin (Platform Owner Solution)

Designed for SaaS product owners operating LoanDesk as a service. Manage lending companies, configure company-specific or loan-type platform commission plans, track global collection volume, issue commission invoices, and suspend delinquent companies.

Multi-Company OnboardingApprove, configure, or suspend independent lending companies with complete data isolation.

Commission Ledger & InvoicingAutomated B2B commission invoicing calculated on total collections recorded per company.

Global Platform AnalyticsTrack total active companies, collection volume, commission earned, and outstanding balances.

Role 4.2

Lender (Company Owner Solution)

Designed for independent lending managers operating a finance company. Manage customer profiles, loan origination, interest rules, repayments, field collection agents, and overdue buckets within a dedicated workspace.

Customer KYC & Duplicates360-degree customer profile with automated duplicate detection on Phone, PAN, Aadhaar, & Bank.

5 Loan Categories & RulesPersonal, Business, Gold (Vault Release), Vehicle (RC), and Property (LTV) loan product configuration.

Overdue Buckets & RoutingCategorize delinquent loans into 6 aging buckets and assign agents by route or postal area.

TimesFM-3 ForecastingZero-shot foundation model projecting daily cashflow conditioned on contractual dues & bank clearing holidays.

Role 4.3

Collection Agent (Field Officer Solution)

Mobile-optimized experience for field agents on daily collection routes. Agents record payments, capture GPS coordinates, attach proof photos, log visit outcomes, and complete daily cash handovers.

AI Field Recovery ExpectationsReal-time TimesFM-3 P10–P90 collection range calibrated against historical borrower delinquency elasticity.

Role 4.4

Borrower / Customer (Self-Service Solution)

Read-only mobile portal for borrowers to track active loans, repayment schedules, due dates, payment history, download agreements, and receive notifications.